Privacy Policy

Steve’s Plumbing & A/C Service

Effective date: June 1, 2026  |   Last updated: June 1, 2026

1. Introduction

This Privacy Policy explains how Steve’s Plumbing, Heating, HVAC & Electrical, LLC, doing business as Steve’s Plumbing & A/C Service (referred to in this Policy as Steve’s, we, us, or our), collects, uses, shares, and protects information when you visit our website at stevesplumbinghawaii.com, when you contact us by phone, text, email, or web form, when you request or receive service from us, and when you interact with our online advertising. This Policy applies to information collected through our website and through related channels listed above.

This Policy does not apply to information collected by third parties whose services we use, such as financing partners or independent platforms where reviews of our service may be posted. Those third parties have their own privacy practices, which we encourage you to review.

2. Information We Collect

2.1 Information you provide to us

We collect information you choose to give us when you use our website or contact us. This includes:

• Your name, address, email address, and phone number.
• The island and location where service is needed.
• The type of service you are requesting, including plumbing, drain, or air conditioning service.
• Information you include in messages, comments, or descriptions of your service issue.
• Photos or documents you upload when describing a service issue.
• Payment information collected at the time of service, processed through our payment processors.
• Information you provide when enrolling in our Ohana Protection Plan or the Kūpuna Protection Program.
• Information you provide when applying for financing through our third-party financing partner.
• Information you provide when applying for employment with Steve’s.
• Information you provide when you participate in promotions, sweepstakes, surveys, or reviews.

2.2 Information we collect automatically

When you visit our website or interact with our online advertising, we and our service providers automatically collect certain information about your device and your interaction with our site. This includes:

• Your IP address, general geographic location derived from your IP address, browser type, device type, operating system, and language preferences.
• The pages you view, the time and duration of your visit, the links you click, and the search terms you used to find our site.
• The website you came from, including referral information from search engines and advertising platforms.
• Information collected by cookies, web beacons, and similar tracking technologies, as described in Section 6.
• Call tracking information for phone numbers that appear on our website, including the phone number you called from, the date and time of the call, the duration of the call, and the marketing source that produced the call.

2.3 Information we receive from third parties

We also receive information about you from third parties, including:

• Lead generation platforms such as Yelp, Angi, eLocal, and similar services where you have requested contact from a service provider.
• Advertising platforms that report on the performance of our online advertising.
• Service providers that help us verify addresses, prevent fraud, or operate our business.
• Your prior service history with Steve’s, including notes from technicians, equipment installed, and warranty information, stored in our service management system.

3. How We Use Your Information

We use the information we collect to:

• Respond to your requests, schedule and dispatch service, provide quotes, and follow up after service.
• Process payments and administer financing applications.
• Operate and improve the Ohana Protection Plan, the Kūpuna Protection Program, and our other ongoing service relationships.
• Provide customer support and resolve disputes.
• Send you transactional messages about your scheduled appointments, service updates, and account matters.
• Send you marketing communications about promotions, services, and offers, where you have given us permission to do so or where permitted by law.
• Operate, evaluate, and improve our website, our advertising, and our service quality.
• Detect, prevent, and respond to fraud, security incidents, and misuse of our website.
• Comply with applicable laws and respond to legal process.
• Train our team and review service quality, including by reviewing recorded calls as described in Section 8.

4. How We Share Your Information

We share information with the following categories of recipients, only as needed for the purposes described in this Policy.

• Service providers and contractors. We use third parties to operate our website, schedule and dispatch service, process payments, host our service management system, send communications, track calls, run advertising, analyze website performance, and provide customer support. These providers receive only the information they need to perform their services for Steve’s, and they are required to protect that information.
• Advertising and analytics partners. We work with companies such as Google and Meta to deliver, measure, and analyze our advertising. These companies may collect information about your visits to our website and your interactions with our advertising, and may combine that information with information they collect from other sources. See Section 6 for more information about cookies and your choices.
• Financing partners. If you apply for financing through our website or through a technician, your application information is shared with our third-party financing partner, who is responsible for the financing decision and for handling your application under their own privacy practices.
• Call tracking providers. Phone numbers displayed on our website are routed through a call tracking provider that records call metadata and may, where permitted by law and disclosed at the start of the call, record call audio. See Section 8.
• Lead generation platforms. If you reach us through a lead generation platform, the platform may share your information with us, and we may report back to the platform whether your request resulted in service.
• Affiliates and corporate transactions. We may share information with affiliated companies under common ownership, and with successors in connection with a sale, merger, restructuring, or similar corporate transaction.
• Legal and safety. We may share information when required by law, in response to legal process, or to protect the safety, rights, or property of Steve’s, our customers, our employees, or the public.

We do not sell personal information for money. Some of the advertising and analytics sharing described above may be considered a ‘sale’ or ‘sharing’ of personal information under certain state laws, including the California Consumer Privacy Act. See Section 13 for more information and for instructions on how to opt out.

5. Legal Basis and Purpose for Processing

Depending on the activity, we process information based on one or more of the following: your consent, the performance of a contract with you, our legitimate business interests in operating and improving Steve’s, and compliance with legal obligations. Where we rely on your consent, you have the right to withdraw that consent at any time.

6. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixels, and similar technologies to recognize your browser or device, to remember your preferences, to measure how you use the site, and to deliver advertising. Cookies fall into the following categories.

• Strictly necessary cookies. These cookies are required for the website to function, such as enabling you to submit a form or move between pages.
• Performance and analytics cookies. These cookies allow us to count visits, measure how visitors use the site, and identify pages that are most and least popular. We use Google Analytics for this purpose.
• Advertising cookies. These cookies are used by us and by advertising partners such as Google and Meta to deliver advertising that may be relevant to you, to limit how often you see an advertisement, and to measure the performance of advertising. They may also be used to recognize you across different websites and devices.

You can control cookies through your browser settings and through your device settings. Most browsers allow you to refuse cookies, delete cookies, or be alerted when a cookie is being set. Refusing cookies may affect your ability to use some features of our website.

Where required by law, you will see a cookie consent banner the first time you visit our site, which allows you to accept, reject, or customize your cookie settings. You can change your selection at any time through the cookie settings link in the website footer.

We honor Global Privacy Control signals where required by law. If your browser sends a Global Privacy Control signal, we will treat it as an opt-out of the sharing of personal information for cross-context behavioral advertising.

7. SMS and Text Messaging Program

If you provide your mobile phone number and check the consent box on a form on our website, or if you otherwise opt in to text messages from Steve’s, you agree to receive text messages from us. The terms of our SMS program are as follows.

• Program purpose. Text messages may include appointment confirmations and reminders, dispatch notifications, follow-up after service, replies to your inquiries, promotional offers, and other marketing messages.
• Message frequency. Message frequency varies. You may receive up to [confirm typical frequency, for example, ‘six messages per month’] for marketing messages, plus transactional messages related to your service.
• Message and data rates. Message and data rates may apply, depending on your wireless plan. Steve’s does not charge a fee for sending text messages.
• Opt out. You can opt out of marketing text messages at any time by replying STOP to any marketing message. After you reply STOP, you will receive a confirmation message. You will not receive further marketing text messages, but you may continue to receive transactional messages related to existing service requests unless you contact us to stop those as well.
• Help. Reply HELP to any text message to receive instructions, or contact us using the information in Section 17.
• Supported carriers. Our SMS program is compatible with major United States wireless carriers. Carriers are not liable for delayed or undelivered messages.
• Consent is not required to purchase. Your consent to receive marketing text messages is not a condition of purchasing any product or service from Steve’s.

By providing your mobile phone number and opting in, you confirm that you are the subscriber or authorized user of the phone number you provided and that you are at least 18 years old.

8. Calls and Call Recording

Phone calls to and from numbers displayed on our website are routed through a call tracking service. This service records call metadata, including the phone number you called from, the date and time of the call, the duration of the call, and the marketing source that produced the call.

Calls to and from Steve’s may also be recorded for quality assurance, training, dispute resolution, and service improvement purposes. Where required by applicable state law, you will hear a notice at the beginning of the call advising you that the call may be recorded. By continuing the call after the notice, you consent to the recording. If you do not consent to recording, you may end the call and contact us by email or web form instead.

9. Marketing Communications and Your Choices

With your permission and where allowed by law, we may send you marketing communications by email, text message, postal mail, and phone. You can opt out of marketing communications at any time by following the instructions below.

• Email. Click the ‘unsubscribe’ link at the bottom of any marketing email, or contact us using the information in Section 17.
• Text messages. Reply STOP to any marketing text message.
• Postal mail. Contact us using the information in Section 17 to request removal from our mailing list.
• Phone. Tell our representative you do not want to receive marketing calls, or contact us using the information in Section 17.

Even if you opt out of marketing communications, we may continue to send you transactional or service-related messages, such as appointment confirmations or messages required by law.

10. Data Retention

We retain personal information for as long as needed to provide the services you have requested, to maintain our business records, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Specific retention periods depend on the type of information and the purpose for which it is held. When information is no longer needed, we delete it, anonymize it, or take other reasonable steps to remove personal identifiers.

11. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These safeguards include limiting access to personal information to employees and service providers who need it to perform their work, encrypting payment and other sensitive information in transit, and reviewing our security practices on a regular basis.

No method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us using the information in Section 17.

12. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe that we have collected personal information from a child under 13, please contact us using the information in Section 17 and we will take steps to delete that information.

13. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you specific rights with respect to your personal information.

13.1 Categories of personal information collected

In the past 12 months, we have collected the following categories of personal information about California residents, as defined by California law: identifiers (such as name, address, email, phone number, IP address), customer records (such as service history and payment information), commercial information (such as products and services purchased), internet or other electronic network activity (such as browsing history on our website), geolocation data (general location from IP address), audio information (recorded phone calls), and inferences drawn from the above. We collect this information from the sources described in Section 2 and use it for the purposes described in Section 3.

13.2 Categories of personal information shared or sold

In the past 12 months, we have not sold personal information for money. We have shared the following categories of personal information with advertising and analytics partners for cross-context behavioral advertising, which may be considered a ‘sale’ or ‘sharing’ under California law: identifiers, internet or other electronic network activity, and inferences.

13.3 Your rights

Subject to certain exceptions, you have the right to:

• Know what personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we have shared it.
• Request a copy of the personal information we have collected about you.
• Request that we correct inaccurate personal information we hold about you.
• Request that we delete personal information we have collected from you, subject to certain exceptions.
• Opt out of the sale or sharing of your personal information.
• Limit the use of sensitive personal information, where applicable.
• Not receive discriminatory treatment for exercising any of these rights.

13.4 How to exercise your rights

To exercise any of these rights, contact us using the information in Section 17, or use the ‘Do Not Sell or Share My Personal Information’ link in the website footer. We will verify your request by asking for information sufficient to confirm your identity. You may also designate an authorized agent to make a request on your behalf, subject to verification.

14. Other State Privacy Rights

If you are a resident of a state with a comprehensive privacy law, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, New Jersey, Tennessee, Indiana, or other states with similar laws, you may have rights similar to those described in Section 13, including the right to access, correct, delete, and obtain a copy of your personal information, and the right to opt out of targeted advertising. To exercise these rights, contact us using the information in Section 17.

15. International Users

Steve’s operates in Hawaii and serves customers in the United States. If you access our website from outside the United States, your information will be transferred to, stored in, and processed in the United States. By using our website, you understand that your information may be subject to laws that are different from the laws of your country.

16. Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the effective date at the top of the Policy and post the updated Policy on our website. If we make material changes, we will provide additional notice as required by law. We encourage you to review this Policy periodically.

17. Contact Us

If you have questions about this Policy, if you would like to exercise a privacy right, or if you believe we have not complied with this Policy, please contact us.

Steve’s Plumbing, Heating, HVAC & Electrical, LLC

Doing business as Steve’s Plumbing & A/C Service

99-1265 Halawa Valley Street

Aiea, HI 96701

Phone: (808) 485-5325

Email: customerservice@stevesplumbingac.com

Website: stevesplumbinghawaii.com