Reviews | Hawaii Plumbing & AC Company

Audie was the representative from Steves Plumbing that came to our house. He was very professional and had a warm friendly demeanor. Audie was able to quickly diagnose the problem. He took his time to explain the situation, what needed to be done with our shower valve and explained everything in a way that we can easily understand it. He also noticed the brands on our fixtures in our bathroom (toilet, sink) and gave recommendations on what he believed would be more durable. We believed this is going above and beyond his duty. If we ever have any plumbing needs in the future, we will definitely call Steves Plumbing and specifically ask for Audie.

-Chris & Patricia H.

One of the best plumbing experiences I’ve ever had. Prompt service. Very knowledgeable tech. Kaalai was super nice and repaired our leak in a professional manner. I would recommend Steve’s Plumbing to all my friends and neighbors.

-Hunt D.

We have been a customer for almost 20 years. They do good, professional work with aloha. Response time has always been excellent. Today I broke a water pipe and they responded immediately. They sent VICTOR, who we HIGHLY RECOMMEND! WE WILL ALWAYS USE STEVE’S PLUMBING!

-Diana M.

I called Steve’s Plumbing on a Sunday morning and the service guy was here before noon without charging extra for Sunday! Billy fixed my clogged sink and spent over 3 hours clearing the clog that was way down the pipe. He was professional and explained everything to me. The price was reasonable considering all the work he did. I was very happy with the results.

-Susie C.

Victor overhauled our main property water shut off the box. A lot of corroded handles/valves that were not an easy DIY project. The office gave courtesy calls before he arrived on time. He was very patient in answering all of my many questions and concerns. Explained options to me & also introduced me to the “Ohana Membership” (be sure to get it). Upon completion, he was very thorough in showing me “what did what”. No more confusion or concerns. He even took time to answer other questions I had about a different “project”. He really takes pride in his work & it shows. Mahalo!

-Robyn S.

Pilar Chavarria of Steve’s Plumbing recently fixed our leaking toilet. He replaced the old leaking water control valve and the faulty fill valve, installed a new sanitary seal and bolts (and disinfected the whole area), and installed shims to properly level the toilet. My wife and I couldn’t be happier with Pilar’s work. He was professional throughout, clearly explaining what he was doing and why. He was also very neat and clean, wearing booties in the house and having work mats laid out at our home’s entry and in his work area in the bathroom. Fantastic job!

-Gordon A.

Pleased with the service. Brayden and Joseph were polite and professional. All work was explained, options and prices were upfront. They worked clean and fast. Would recommend to a friend.

-Mike D.

I had outstanding service from two technicians. The first was Aaron. He replaced the main isolation of water value and the water reducer. Relocated the isolation value to the side of the house to make it easier to access. The second was Audie. He fixed a leak under the sink by replacing the faucet. Both were efficient and very professional. I would definitely recommend both of them for any of your plumbing needs. Steves Plumbing is definitely a go-to company.

-Todd R.

This is our third time needing their plumbing services. We requested the same plumbing technician Colin, because of the fast and efficient work he did for us in the past. Excellent service, polite and professional. We were so pleased with the fantastic job he did for us. Money well spent. Thank-you Colin very much!

-Lila K.

A suspected washer leak turned out to be a sewage system replacement. Called Steve’s Plumbing and Schon came out to check it out when I saw water coming out of the ground. Brandon came out to estimate the job cost which I approved. Schon and Chase did a very good job of digging up and replacing most of the sewer system. I really appreciated the speed and immediate response to my problem and showed me the blocked/broken areas of the sewer system on the camera probe. In hindsight, the repairs seem to be overly priced at $46,000+, which amounted to over $9,000+ per day for 5 days of work. That being said, perhaps I should have gotten a second opinion on the cost. Happy with the work of Schon & Chase on a very trying job.

-Kenneth U.

Steve’s Plumbing guys always show up in uniform, clean, friendly and the trucks are ALWAYS clean too. That is important to me because it shows pride and organization to consistently have this appearance. The best part, they tell you upfront the costs. I never feel pressured or cornered that I HAVE to do the suggested resolve. Always the tech explains the repair and why. Makes all the difference in the world. While my final telltale of a good company is when something goes wrong and how they handle that, after 20+ jobs with them I haven’t had to see how they handle a project that went sideways. Sums it up.

-Lisa H.

I needed to have a pedestal sink faucet and tub/shower fixtures replaced. I knew that there was no way I would ever be able to change any of it on my own especially the pedestal sink faucet with such limited space to work with underneath. Colin Miller arrived within the time agreed to. As expected the pedestal sink wasn’t an easy task but he removed and replaced the faucet. He used a saw to cut the existing p-trap and replaced it, connected the fixtures, and did a triple leak test. It sounds like it took just a few minutes but it really was difficult workspace. I told him later that I should have bought a vanity instead. He laughed and agreed. He also worked on replacing the master bathtub/shower faucet etc. He changed the cartridge, faucet, showerhead, etc. We are very happy with the work he did.

-James K.

Best all-around service ever! It was easy to communicate my needs, schedule an appointment, get a quote on the spot and have the work done immediately. Audie was my mobile technician who had great customer service and did an amazing job on the plumbing that needed to be changed out. When the work was complete he gave me his card and told me I could contact him for a courtesy call out and he would install the trim. The gals in the office told me he was booked and I would have to wait a week for this to happen. She asked me told hold several times and then said I can get him out there tomorrow. Again they wowed me and adjusted his fully booked schedule to assist me. I’d like to thank Steve’s for taking care of their employees who in turn took Great care of me! Thank you.

-Al S.

Excellent service and technical support. After starting off with a couple of cancellations we finally scheduled a firm date and time. The frontline customer staff is very professional and courteous. Brayden was the assigned technician and his expertise was exceptional. He explained everything thoroughly and provided a price quote prior to the commencement of work. I will continue to utilize Steves Plumbing services.

-Bill A.

Excellent service and technical support. After starting off with a couple of cancellations we finally scheduled a firm date and time. The frontline customer staff is very professional and courteous. Brayden was the assigned technician and his expertise was exceptional. He explained everything thoroughly and provided a price quote prior to the commencement of work. I will continue to utilize Steves Plumbing services.

-William A.

The team in Maui are true professionals. I gave them a call to come out and assess our solar hot water heater and their response was immediate. Kaalai (the Sloan water heater expert) conducted his assessment and provided options to choose from. Additionally, I felt they go out Of the way to make sure you feel safe during this COVID-19 era. Cheryl did a follow up to ensure they close the circle for the customer. Mahalo

-Ralph T.

Shon Bolo was very courteous. He was very informative about how Plumbing is just as important as the engine of a car. He was very respectful. Even though I wasn’t able to get everything done as expected. Shon was able to install my laundry tub to get my washer ready to drain and connected. Definitely would recommend shon bolo to friends and neighbors. Thank you very much for the wonderful job. Great service Shon!!

-Rowena H.

Brayden and Maka worked on a major repair at our home over a time period of four days. We have high praise for both of them, their professionalism, courtesy, friendliness, and reliability. Steve’s Plumbing is lucky to have these two fine employees.

-Ulrich

If you have any plumbing needs this is the company to use. They said they would be there at 9:30 and by gosh, they showed up at 9:28 that not a normal thing when it comes to plumbing. Both of them were not they answered all my questions without hesitation and got the job done within 45 minutes even though they said it would take an hour and a half.

-Bob J.

Matt was very professional and considerate as we are in a COVID world. May not necessarily be the cheapest but you are paying for the quality, peace of mind, and quick response time to my urgent matter. I will definitely call them again for my next plumbing issue.

-Elias S.

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