Service Manager

over 3,000 reviews

Plumbing Service Manager

Relocate to Hawaii – Come Plumb in Paradise!

Job Type: Full-time

Pay: $100,000.00 – $150,000.00 per year

RELOCATION BONUS for Qualified hires! AMAZING BENEFITS – BEST IN CLASS WORKPLACE – Competitive Salary plus Bonus!

The ideal candidate for this relocation role will have 5 years of proven experience meeting and exceeding KPI’s in a leadership role such as a Service Manager in the Residential Plumbing & Drain Cleaning Industry.

Job Details: Steve’s Plumbing & A/C Service is looking for an exceptional Plumbing Service Manager to lead our team of talented plumbers / technicians. As a service manager, you will work in our office as part of a dynamic and passionate management team to maximize business capacity, efficiency, and profitability. You will manage staff and exceed expectations by ensuring service technicians deliver the highest quality service calls, every time.

Benefits:

  • Medical, Vision, Dental, Life
  • Supplemental insurances
  • 401(k) retirement with company matching
  • Flexible-spending accounts (Section 125 Plan)
  • Paid Time off, Tuition reimbursement
  • Opportunity to advance within our growing company
  • Open, collaborative work environment

Qualifications:

  • Proven track record as an experienced Plumber – Required
  • 5 years in a coaching/teaching/management role
  • Travel to other islands for training and staff meetings (day trips)
  • Good presentation skills; able to convey confident and decisive messages.
  • Detail oriented and highly organized with exceptional follow-through abilities.
  • High integrity with advanced social skills and ability to make solid connection.
  • Strong desire to motivate technicians to be better tomorrow than they are today.
  • Highly motivated, self-starter who’s flexible and has a great attitude on life.
  • Valid Driver’s license, ability to pass pre-employment drug screen & background check

Responsibilities:

  • Coach and manage the service staff to drive profitable results.
  • Review Service Titan daily to ensure quality control and company policies are being followed.
  • Record and evaluate daily sales performance to review with management.
  • Present weekly meetings to build a team in delivering superior customer service.
  • Consistently schedule 1:1 meetings and ride-alongs with plumber technicians.
  • Follow up with clients to ensure 100% satisfaction.
  • Resolve client issues in a timely and effective manner.
  • Monitor performance of field technicians and coach them on how to improve.
  • Support incoming phone calls from service technicians throughout the day.
  • Responsible for hiring, terminating and disciplining of service employees
  • Setting service technicians and apprentices employee schedules.
  • Understand the sales criteria and hold your team accountable for exceeding revenue goals.
  • Multiple Locations: Oahu, Maui, & Big Island locations
  • Established Company with over 33 years of experience

Apply today and start tomorrow!!!

Visit us at stevesplumbingoahu.com for more information.

What Our Clients Say

Matt was very professional and considerate as we are in a COVID world. May not necessarily be the cheapest but you are paying for the quality, peace of mind, and quick response time to my urgent matter. I will definitely call them again for my next plumbing issue.

-Elias S.

If you have any plumbing needs this is the company to use. They said they would be there at 9:30 and by gosh, they showed up at 9:28 that not a normal thing when it comes to plumbing. Both of them were not they answered all my questions without hesitation and got the job done within 45 minutes even though they said it would take an hour and a half.

-Bob J.

Brayden and Maka worked on a major repair at our home over a time period of four days. We have high praise for both of them, their professionalism, courtesy, friendliness, and reliability. Steve’s Plumbing is lucky to have these two fine employees.

-Ulrich

Shon Bolo was very courteous. He was very informative about how Plumbing is just as important as the engine of a car. He was very respectful. Even though I wasn’t able to get everything done as expected. Shon was able to install my laundry tub to get my washer ready to drain and connected. Definitely would recommend shon bolo to friends and neighbors. Thank you very much for the wonderful job. Great service Shon!!

-Rowena H.

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